Shipping Policy
We currently offer standard shipping to customers within the Pakistan and select locations.
- Cash on delivery is available in all cities of Pakistan.
- You can use Easy Paisa, Jazz Cash, Bank Transfer Online if you’re paying advance payment.
- Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Orders received after 12:00 pm will be dispatched the next day.
- Delivery time is between 2 to 5 working days (No delivery on Sundays).
- We are not responsible for any delays or issues caused by the shipping carrier.
- We are not responsible for any product is damaged or issues caused by the shipping carrier.
Following are the Return and Shipping policy customer must read before order.
- The product should have to be packed properly in the box received at the time of delivery.
- The food bag should not be opened and used.
- The product should include original tags and accessories.
- Return Only acceptable if the product is incorrect/incomplete.
- We reserve the right to refuse a refund if we determine that the product has been damaged or altered in any way.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 7 working days after receiving the return products.
- If you receive irrelevant/damaged Product contact within 12 hours of receiving your parcel at our Helpline (0306-0357535).
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Ship to
ADDRESS: Office#93, MB Floor, Zainab Tower, Model Town Link Rd, Phase 3 GECH Society, Lahore, Punjab 54700
Telephone Support : 0310-4213149 ( 10:00 AM to 10:00 PM Monday – Saturday )
Order cancellation policy
To ensure the user credibility petshub want to secure and align the shipment, return and cancellation policy. This policy includes the following instruction.
- Before order cancellation customers have to inform the company for 8 hours.
- If a customer will not inform the company within the given time, the company will charge 80% amount of the product or service.
- Read the policy carefully before any order.
